Every good salesperson is able to sell products and services to customers but will those customers come back or refer your products and services to others, is a different story altogether. Having a customer returning for buying something else is all about good customer service. If your customers go away happily then there are bright chances that they will come back again. If your customer service agents can get them what they want and promise a little extra then those happy customers will refer your products and services to others as well.
Here are a few tips for maintaining good customer service
Remember that someone should always be available to answer the phone. Hire more staff and if you cannot hire more resources, outsource your customer service to a professional company in the UK. When people dial in to customer support service, they expect to talk with a live person. Answering machines and automated IVRs offer part of the solution but all customer queries cannot be met with these techniques. If you want to have returning customers, ensure live person support.
Do not make a commitment that you cannot keep. Sometimes customer support agents offer discounts or package deals that will not be fulfilled. If you promise something that you cannot keep, the customer will eventually be offended. If you offer a subscription service, the effects can be disastrous resulting in subscription termination and a bad repute. Advise your customer support staff to avoid making false commitments with clients.
Sometimes the customer just wants to say something about your products or services. Often customers call in to appraise your products and services. If you pay attention, you may be able to offer a better package to the customer. If you try to comprehend the conversation and offer a better deal to the customer, you may be able to make sales and leave a good impact on the customer as well.
It is true that you cannot make everyone happy but you may be able to make some customers happy. You can achieve this only if you try to resolve their issues. If the customer gets his/her problem solved by your customer support, he will surely like to use your product or service and may bring in more customers.
If you are able to put in some extra effort in your customer support, you may get a loyal customer base. It is important to analyse the client’s situation and offer one or more customised solutions based on his/her needs. When your support personnel provide this type of guidance, the customers will notice and appreciate it.
If you offer a coupon, discount or just a genuine smile, you may be able to secure a customer. People in the UK generally like to get more than they expected and any such effort will gain value in the eyes of your customers.
Quote Bean can help you in providing professional customer support training to your employees. You can contact us through a simple form and we will send you free quotes from qualified UK based training companies. Try our service and offer a good customer support to your customers.
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