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How do online CRM programs make life easier?

A CRM program (customer relationship management program) that is Web-based can save businesses and organisations money, as they will not have to invest heavily in advanced in-house information technology systems (and extra applications over time). Their CRM system is basically sitting there for them on the Web, 24/7, 365 days of the year. It can be accessed from anywhere, at any time and for any work-related purpose, by authorised personnel.

So what are the key benefits of having a CRM program? How do they make life easier for both sellers and buyers? And are CRM programs a ‘luxury’ (a cool marketing tool and leading edge information system that isn’t necessarily a must-have tool when it comes to helping a company grow)? Or is a CRM program actually essential when it comes to ensuring a company survives and continues to compete in its particular marketplace?

Why having a CRM program is a ‘no brainer’

Online CRM systems are used primarily to gather cumulative data about customers. By gradually collecting consumer-centric information, a company can streamline its offerings to meet the needs of the people who buy from them (these can be new or returning customers).

Web based CRM software helps users to locate key data about individuals in their customer-base quickly, almost effortlessly, and at very little cost.

For example: Imagine a company has offices in, say, five cities in Europe. A company employee in the UK can search for information about a customer by logging into the Web-based CRM software system. But so too could an employee in Paris, Rome, Frankfurt and Amsterdam. Because the company uses a Web-based CRM system, all authorised staff can access the info they need from their particular location via their interconnected communication tool.

From which devises can Web-based CRM software be accessed?

Many! The main devices used for finding sources of information online are:

  • Desktop computers
  • Laptops
  • iPads
  • Mobile phones
  • BlackBerries
  • Smartphones

A CRM system can be accessed from all of these.

Key benefits

With so many small companies, SMEs (small-to-medium enterprises) and large businesses and organisations seeing the utilisation of online CRM software as a must, following suit is something every company needs to seriously consider (or they risk being left behind).

Through making a small investment in a CRM program you can significantly increase your customer-base through:

  • Contact management
  • Direct Marketing
  • Pinpointed selling, and
  • Fulfilling consumer needs

All this will help you to offer e-shoppers a great buying experience at your website. Because you’ve taken the time and made a concerted effort to find out exactly what customers’ needs, preferences and purchasing habits are; they will respond positively, appreciatively, with enthusiasm, an affective commitment towards your brand, and with their wallets!

Finding an available CRM Systems Supplier is easy with Quote Bean! Simply complete our online Quote Form and receive up to 6 customised, no-obligation quotes absolutely free from our approved CRM Systems Suppliers.

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